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Operations

We'll keep the lights on.

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Operations

Trust it to us to continuously monitor, optimise and respond to any incidents that come up. Your business doesn't function without working technology, so it's vital that a team of experienced engineers keep an eye on things from afar.

We operate an ITIL based service desk to ensure consistent handling of requests in a way that is internationally recognised and straight forward for end users to understand what to expect when they reach out to us for assistance.

Operations

Infrastructure Servers (physical, virtual and cloud)
Network (routing, switching, wireless, security)
Critical services (Active Directory, File & Print, DNS)
Applications Office 365
Line of Business applications
End User Desktop/Notebook builds
Desktop application assistance
Mobile device management and support
Infrastructure Tracking vital stats of servers and responding to negative trends or problems proactively.
Analysing logs and tracking availability of network devices that are critical to operations.
Applications Monitoring of important Line of Business applications to ensure they are available and functional.
Monitoring of cloud applications ensuring any problems get logged and followed to resolution.
Consumables We can supply day to day consumables from major equipment vendors and take responsibility for ensuring compatibility.
End User Devices We can supply a full range of desktops, notebooks, tablets and other personal technology devices your end users need.

Service Levels

  • Incidents:
  • P3 ≤8 business hours
  • P2 ≤4 business hours
  • P1 ≤1 hour
  • Changes:
  • P3 ≤24 business hours
  • P2 ≤8 business hours
  • P1 ≤4 business hours

See how we can add value to your business

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